Shipping policy

At VelmoraLuxe, we strive to deliver your luxury essentials as quickly and safely as possible.
1. Order Processing Time
All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Rates & Delivery Estimates
Standard Shipping: Estimated delivery within 3-5 business days across the UAE.
Shipping charges for your order will be calculated and displayed at checkout.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email/SMS once your order has shipped, containing your tracking number(s).
4. Cash on Delivery (COD)
We offer Cash on Delivery for our customers' convenience. Please ensure the correct amount is ready at the time of delivery.
5. Damaged Items
If you receive your order damaged, please contact us immediately at our support email or WhatsApp with photos of the product and packaging.
6. Contact Us
For any questions regarding your shipment, please reach out to us through our contact page.